Support

When to use Support

Use Support when something in RUKN is not working correctly, appears inaccurate, or needs review. This includes technical problems, privacy or permission concerns, prayer time or Qibla issues, and possible content errors.

For general messages, use the Contact page.

Open Contact

Support issues we review

• Prayer time calculation problems
• Qibla direction or compass issues
• Reminder and notification failures
• Location, privacy, or permission concerns
• iCloud sync or local data issues
• Quran, dua, Hadith, translation, or reference content corrections
• Calendar date or Islamic date display issues
• App crashes, loading problems, or broken screens
• Accessibility or usability issues affecting app use

Before reporting an issue

• Update RUKN to the latest version available on your device.
• Restart the app and check whether the issue continues.
• Check location permission if the issue involves prayer times or Qibla direction.
• Check notification permission if reminders are not appearing.
• Note the exact screen, feature, or action involved.
• Compare your selected prayer settings if the issue involves calculation differences.

Details that help us investigate

• The feature or screen affected.
• What you expected to happen.
• What happened instead.
• Your device model and operating system version.
• The RUKN app version, if available.
• Your city or general location if the issue involves prayer times or Qibla direction.
• Your selected prayer calculation settings, if relevant.
• Whether location, notification, or iCloud permissions are enabled.
• A screenshot if it helps explain the issue.

Support questions

• What should I do if prayer times look wrong?

  Check your selected calculation method, location access, time zone, and device date settings. Prayer times can differ between apps or mosques because calculation methods and regional conventions vary. If the time still looks wrong, send the city, selected settings, and the prayer time that appears incorrect.

• What should I do if the Qibla direction seems incorrect?

  Make sure location access is enabled and move away from magnetic interference such as metal surfaces, speakers, chargers, or vehicles. Recalibrate your device if needed. If the issue continues, include your city, device model, and what the compass is showing.

• What should I do if reminders are not appearing?

  Check that notifications are enabled for RUKN in your device settings and that the reminder is enabled inside the app. Focus modes, battery settings, and notification schedules may also affect reminders.

• How do I report incorrect Quran, dua, Hadith, or calendar content?

  Send the exact section, title, reference, verse, Hadith, dua, or date involved, and explain what appears incorrect. Include a screenshot if it helps us locate the issue.

• How do I ask about privacy or permissions?

  Use Support for questions about location access, notifications, iCloud sync, local data, or privacy-related requests. Include the permission or feature involved and what you are trying to understand or change.

• Should I use Contact or Support?

  Use Contact for general messages. Use Support when you need help with a problem, technical issue, privacy request, permission concern, content correction, or app behaviour that needs review.

Need to report a support issue?

If your issue needs review, send the details clearly so we can understand what happened.

• support@rukn.app